Refund Policy for LeVM (A Brand of Leighton Group Limited)
Your happiness is our priority. We offer a straightforward refund policy to ensure your complete satisfaction.
Refundable Items
Faulty or damaged items
Items that differ from the description
Items not fit for purpose
Non-refundable Items:
Custom-made or personalised jewellery
Used or worn items
Items not in original condition or packaging
How to Request a Refund:
Contact us within 14 days of purchase at levm@leightongroup.uk with your order details and reason for the refund.
Return the item in its original condition and packaging.
Include proof of purchase (receipt or bank statement).
Post-Stall Refund Requests:
Email us within 14 days of purchase.
Ship the item back to us at G29, Amber Court, William Armstrong Drive, Newcastle Upon Tyne, NE4 7YA at your own cost.
Ensure the item is in its original condition and packaging.
Refund Timeline:
Refunds processed within 30 days of receiving the returned item.
Issued in the same form of payment originally used.
Get in Touch
For any questions or concerns, please contact us at levm@leightongroup.uk. We’re here to help!